Shipping & Delivery
CABLETIME want help you to perform more efficiently once receiving CABLETIME products. Therefore, before shipping out we'll check every detail of the product for you, make sure that the related accessories are included. Our QC department inspects products you ordered are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line. Check CABLETIME packing video here.
Delivery Policy
COVID-19 Notice: Please note that during this special period, our shipping times may be longer than indicated as the changing COVID-19 restrictions has affect our delivery services. Please know that our fulfillment teams will continue to send product daily as we have taken extra precautions to ensure their safety. Thank you so much for your patience and understanding.
1. Shipping Fee
Free Shipping on Orders Over $20.00
2. Delivery Range
CABLETIME's official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.
CABLETIME could ship anywhere is in postal service in the world except
Egypt
Ethiopia
Angola
Anguilla
Antigua and Barbuda
Barbados
Papua New Guinea
Bahamas
Palestinian Territories
Bahrain
Bermuda
Belize
Burkina Faso
Burundi
Equatorial Guinea
East Timor
Togo
Dominica
Dominican Republic
Eritrea
French Polynesia
French Southern Territories
Cape Verde.
Falkland Islands
Gambia
Congo Brazzaville
Congo Kinshasa
Grenada
Guyana
Haiti
Kiribati
Djibouti
Guinea
Guinea-Bissau
Ghana
Gabon
Zimbabwe
Cameroon
Qatar
Cayman Islands
Comoros
Kuwait
Kenya
Cook Islands
Curaçao
Lesotho
Lebanon
Liberia
Libya
Liechtenstein
Rwanda
Madagascar
Malawi
Mali
Macedonia.
Martinique
Mauritius
Mauritania
Montserrat
Mozambique
Namibia
South Georgia and the South Sandwich Islands
South Sudan
Nauru
Niger
Nigeria
Niue
Norfolk Island
Pitcairn Islands
Samoa
Sierra Leone
Seychelles
Saint Barthélemy
Sao Tome and Principe
Saint Helena
St. Kitts and Nevis
St. Lucia
St. Martin
St. Pierre and Miquelon
St. Vincent and the Grenadines
Swaziland
Sudan
Suriname
Solomon Islands
Somalia
Tanzania
Tonga
Turks and Caicos Islands
Tristan da Cunha
Vietnam
Albania
Réunion
Afghanistan
United Arab Emirates
Andorra
Åland Islands
Pakistan
Iceland
Gibraltar
New Jersey
Brunei
Svalbard and Jan Mayen
Sri Lanka
San Marino
Christmas Island
Senegal
Serbia
Nepal
Monaco
Myanmar
Bangladesh
Mongolia
Mayotte
Malaysia
Maldives
Isle of Man
Luxembourg
Laos
Ivory Coast
Kosovo
Cocos (Keeling) Islands
Cambodia
Montenegro
Netherlands Caribbean
Guadeloupe
Guernsey
Greenland
Fiji Island
Vatican City
French Guiana
Faroe Islands
Bhutan
Botswana
Bosnia and Herzegovina
Ukraine.
If your shipping address is a P.O. Box shipping address, we may not be able to ship your parcel in Express shipping. Also, we can not ship your products to a military address.
3.Shipping Time
Order processing time = We‘ll ship the item in 0-2 business days and upload the tracking number ASAP
Shipping time = The international delivery usually may take 5 to 20 post days via different country . When your order is shipped out, a notification will be sent to the e-mail box you registered on our website. You can find a tracking number in the Email and you can track the state of order online.
Total delivery time = Order processing time + Shipping time
The total delivery time depends on the product you purchased and your location, we will ship the goods to you from the Ningbo, China. (Depends on the country)
4. D.D.U.
All of our orders are shipped as "D.D.U." (Delivered Duties Unpaid), CABLETIME cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office. All prices on our site are quoted in US Dollars.
5. Shipping NOTE
5.1 The shipping times mentioned above refer to the estimated time of business days that the shipment will take after an order has been shipped.
Business days do not include Saturday/Sunday and any public holidays.
These estimates are based on normal circumstances and are not a guarantee of delivery times.
We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as out of stock, natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues. The estimated delivery time may also vary according to your location and the origin of your order.
If you require any further information or assistance, please do not hesitate to contact us.
5.2 If you want to change the delivery address of your package after it has been shipped out.
Unfortunately, we cannot change the shipment once the product is en route
5.3 Affected by Covid-19, there will be some delay in the delivery.
5.4 If some products are sold out on some countries, it will not be able to place an order. If you still want to order, welcome to contact at support@cabletimetech.com and we promise to reply to you within 1 business day.
6. Multi-item Product Shipping Terms
If you want to order more than one item, and we know you want all to be delivered at the same time, we will try to make sure all your items reach you at the same time.
Sometimes our products are not always sent together since different shipping options can be used, depending on the product.
Once an item has been shipped, you will receive a shipment notification email.
7. Track Your Order
Any delivery dates provided by CABLETIME are estimated. Once your order is shipped out, you will receive an email about the tracking information.
Please allow 24 hours for the tracking information to show.
Welcome to track your order through this link (https://www.17track.net/en) by entering your tracking number.
Don't worry, if there have any problems with the delivery status, please contact us at support@cabletimetech.com and we will reply to you within 1 business day.
8. Cancel Order
8.1 Can I cancel the order after placing the order?
We accept order cancellation before the product is shipped or produced.
Within 12 hours after the order is placed, you can apply to support@cabletimetech.com to cancel the order, because we will confirm the order and arrange the delivery within 12 hours. If the cancellation is requested after more than 12 hours, it can only be refunded or The return process is proceeding, please refer to our Return Policy
8.2 Is there a fee for canceling an order?
For refunds within 12 hours of placing an order, no handling fee. For refunds 12 hours after the order is placed, please refer to Return Policy. By the way, paypal official will charge a refund fee.
8.3 After canceling the order, how will the refund be returned?
How long is the return time?
For refunds within 12 hours of placing an order, we support the same way to return, arrange the return time is 1-2 business days, and the return time is 1-2 business days. For refunds 12 hours after the order is placed, we also support the same way to return.
The return time is 1-10 business days. Please refer to our Return Policy
8.4 Cancel Support
If there have any problems with product use help, consultation on refunds and returns, and other help you need, please contact us at support@cabletimetech.com and we will reply to you within 1 business day.